General Help

My transaction failed, why was my account still charged?
If your order was declined online you may have entered an incorrect billing address, a zip code that does not match the billing address of the credit card, ...
Wed, 9 May, 2018 at 11:02 AM
Picking up tickets at Will Call
Typically, Will Call can be picked up at the box office located at the venue. If you have any questions as to where your Will Call tickets should be picked ...
Wed, 9 May, 2018 at 11:03 AM
Trying to buy tickets for an event and the page reads, “Tickets are no longer available online.” What does that mean?
This message could mean only one of two things: Either the event is sold out Online and telephone sales have ended Event promoters and venues control w...
Wed, 9 May, 2018 at 11:06 AM
I accidentally duplicated my order and my credit card has been charged twice
If you can call us to inform us of this duplication the same day the order went through, please do so! The sooner you notify us, the better. Regardless, to ...
Wed, 9 May, 2018 at 11:22 AM
I think I processed an order, but I never received a confirmation page
Did you enter all of your credit card information and not receive an immediate confirmation screen allowing you the ability to VIEW/PRINT your tickets/recei...
Wed, 9 May, 2018 at 11:23 AM